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Terms & Conditions

Waimea Estates values the trust you have placed in us. As part of our relationship, we recognize and respect your privacy. That is why Waimea Estates is committed to protecting your privacy and using the information you share with us responsibly. Our Privacy & Security Statement describes the information we collect about you, as well as why and how we use it. We also explain the choices you can make about how we collect and use your information.

Frequently Asked Questions

What information is collected?

We collect information from you that you provide when you login, join our mailing list, register with us, place an order, or participate in a contest, promotion or survey. Categories of information collected include your name, e-mail address, postal address, phone number and credit card number. In addition, we may maintain a record of your purchases from WAIMEA ESTATES. We may also acquire names and mailing addresses for select mailings from third parties. On occasion, we may combine information you provide with other demographic information available to us.

How is my information used?

When you make a purchase from WAIMEA ESTATES, we use your information to process your order and to answer your questions about the status of your order. We may use the information to provide you with periodic e-mails and mailings about Waimea Estates merchandise, services and promotions. We may also send you e-mails to help us learn more about your shopping preferences. In addition, we use information about your product interests and purchases to help us improve our online store and your shopping experience. If you request a catalogue from us, if you register with us, or if you purchase from us online or over the phone, you have the option to request marketing materials from us, and we may send you notices about our merchandise, services and promotions through mail.

Will my information be shared?

To respect your privacy, Waimea Estates will not sell or rent the personal information you provide to us online to any third party. Waimea Estates only shares information about our clients with affiliated companies and reputable third parties to provide better service to you. These services may include maintaining and managing customer information; providing customer services; taking and fulfilling orders; conducting Waimea Estates promotions and surveys; and communicating effectively with our clients. We do not authorize those third parties to make any other use of your information or to send you unsolicited e-mail.

In addition, Waimea Estates may share information that our clients provide with specially chosen marketing partners. We also may share aggregated statistical or demographic information about you with third party companies in a manner that does not reveal your personal identity. When Waimea Estates conducts contests, sweepstakes, promotions, and surveys, or joins with other companies to do so, clients who choose to participate may be asked to provide personal information.

Waimea Estates and the other participating companies may use this information for such purposes as notifying winners and fulfilling promotional obligations, and may also cross reference customer databases to identify common customers. Information from these activities may be used to explore future promotional opportunities or fulfill contractual obligations. Even if you have chosen not to receive e-mail or postal mail from Waimea Estates prior to your participation in a contest, sweepstakes, promotion or survey, you may still receive information from Waimea Estates in connection with such activity if you register for or participate in it. You may choose not to participate in contests, sweepstakes, promotions or surveys if you do not wish to receive information from Waimea Estates or share your information with Waimea Estates and the other companies sponsoring such activities. If you are visiting WAIMEA ESTATES through a link from another website or search engine, information about your visit to WAIMEA ESTATES may be collected by the provider of the other website or search engine. We encourage you to review the privacy policies of these other websites or search engines. You may avoid disclosing your information to these other websites or search engines by entering WAIMEA ESTATES directly into the address field of your Internet browser.

How do I access or change my information?

If at any time you want to change or review the information you have provided, simply sign on to WAIMEA ESTATES and click on "My Account" on the navigation bar. You will then be able to change any information stored in your account. Be sure to click "Save" when you complete your changes. You can also change or access this information by calling sending an e-mail to help@waimeabrands.com. Please be sure to include or have ready your full name, address, phone number and e-mail address.

How do I remove my information?

If you would prefer not to receive our e-mails and/or mailings-just let us know. You may submit your request to unsubscribe directly at WAIMEA ESTATES in the “My Account” section. You may also contact us as follows: Your request may take up to 10 business days to process, and you may receive e-mail or postal mail in the meantime. Your removal request, along with your name and address will be stored in a "do not contact" file to ensure that we can honour your request. Please note that if you make subsequent purchases from our website, we will confirm your order by e-mail, and we may need to contact you by phone, e-mail, or postal mail with other questions regarding your order. What are cookies?

Does WAIMEA ESTATES use cookies?

Cookies are bits of information that are automatically stored on your computer's hard drive to recognize your preferences in order to make shopping easier. WAIMEA ESTATES uses cookies to help us personalise your shopping experience and keep track of your order as you shop in our online store. Your cookie also allows us to recognize you when you return to our site and provides you with access to your account information. Cookies do not contain any personally identifiable information, such as your name, address or any financial information on your computer.

You can refuse cookies by turning them off in your Internet browser. In order to disable cookies, please consult your browser's help section for instructions. If you turn off cookies, however, you will not be able to purchase from our website, as we will not be able to track your online order. You may still place an order by calling us at +64 3 544 6385

How does WAIMEA ESTATES make sure my order information is secure?

The safety of your credit card information is important to us, and Waimea Estates has taken measures to protect the security of your online order information. Waimea Estates uses Secure Sockets Layer (SSL) technology to keep your online order information safe. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to protect it from being decoded by anyone other than Waimea Estates. Once you enter the checkout page, your computer will begin communicating with our server in secure mode. You can determine the security of your connection by looking at the bottom of your Internet browser window after you have accessed our website-SSL technology is active if there is a solid key or a closed lock. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders at WAIMEA ESTATES. If you cannot access the secure server for any reason, you can place your order by calling 0800 800640. While we implement the above and other security measures to protect your information, please note that no data transmitted over the Internet or any other public network can be guaranteed to be 100% secure.

Does WAIMEA ESTATES link to other sites?

The WAIMEA ESTATES website may include links to other websites that are not under our control. These other websites have their own policies regarding privacy that you should review. Waimea Estates has no responsibility for these linked websites. Changes to this Statement Waimea Estates may update the Privacy & Security Statement from time to time. When we make changes, we will post them here. You may wish to check this section from time to time, because by visiting our website, you agree to accept any such changes to these policies. Except as otherwise mentioned herein, this Privacy & Security Statement only addresses the use and disclosure of information we collect from you on our website. If you have any questions about our Terms & Conditions Statement, please contact us.

Effective as of April 10, 2010.